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Refund, Return and Repair Policy
At Paint Wholesalers of Australia we want our customers to be completely satisfied with their purchase.
We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Paint Wholesalers of Australia, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from the Paint Wholesalers of Australia store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact our Staff directly.
About our Refund, Return & Repair Policy
Change of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Refer to Consumer Guarantees for more information.
Goods Damaged in Transit
If any goods arrive damaged, please contact our Staff direct as soon as possible. Paint Wholesalers of Australia will arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Refunds
Refunds will be processed by Paint Wholesalers of Australia and will normally be processed within 3 business days.
Delivery Charges
Where Paint Wholesalers of Australia considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Paint Wholesalers of Australia will be at Paint Wholesalers of Australia’s cost.
Returns and Repairs
You may return goods we have delivered to you by mail by contacting our Team first.
You may also contact or attend the Paint Wholesalers of Australia Store where you collected your goods, or where your goods were despatched from, and a Paint Wholesalers of Australia staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us or the Paint Wholesalers of Australia Store, due to their size, the fault or because they have been affixed or installed in your premises, please contact our Team and we will arrange an inspection to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Contact Us
Where you have any questions or concerns relating to your Order, please immediately contact our Team.
Paint Wholesalers of Australia
- Postal address: 53 Eton Street Sutherland NSW 2232
- E-mail address: online@paintwholesalers.com.au